Contact Us


Kaplan Store

220 N Cushing Avenue
Kaplan, LA 70548

Phone: 337.643.7171
Fax: 337.643.6000
Toll free: 1+ 866.643.7171


Abbeville Store

1730 Veterans Memorial Dr.
Abbeville, LA 70510

Phone: 337.898.2255
Fax: 337.643.6000
Toll free: 1+ 866.643.7171


Mail Payments To:
P O Box 369 , Kaplan, LA 70548
Night deposit box is located at both locations.


Technical Support

To report a Telephone, Internet, Cable TV, Voice Mail service problem:
8:00am to 5:00pm Monday thru Friday: 337-643-7171

All other times:
Dial 611 in our service area, or, DIAL 1-337-643-1611 outside of the Kaptel service area

To report a Cellular service problem: DIAL 643-2255 or 898-2255

Have questions about our new customer service protocols? Read more here:

Repair Service

Local: Dial 611
From a cellular phone: 337-643-1611
From outside the Kaptel Service Area: 337-643-1611
Regular hours: 8:00 AM to 5:00 PM
Monday thru Friday call 337-643-7171

Customers with Disabilities

Louisiana Telephone Relay Service Voice
Access: 1.800.947.5277
TDD Access: 1.800.846.5277

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